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home
Our Collection
  • Explore Vacation Rentals
  • Coastal Oasis
  • Coastal Breeze
  • Coastal Ember
  • Cozy Cottage
  • Coastal Roots
  • FAQs
More
  • home
  • Our Collection
    • Explore Vacation Rentals
    • Coastal Oasis
    • Coastal Breeze
    • Coastal Ember
    • Cozy Cottage
    • Coastal Roots
    • FAQs
  • home
  • Our Collection
    • Explore Vacation Rentals
    • Coastal Oasis
    • Coastal Breeze
    • Coastal Ember
    • Cozy Cottage
    • Coastal Roots
    • FAQs

Frequently Asked Questions

Please utilize the chat feature if you cannot find an answer to your question and we will get back to you as quickly as possible.

Booking a stay is quick and easy! Simply browse our collection of vacation homes and select the property that best fits your travel plans.


Each property page includes photos, a detailed description, available amenities, and a live availability calendar.  Once you've found the perfect home, choose your travel dates, complete the secure booking process, and you'll receive a confirmation with everything you need to prepare for your stay. 


If you have any questions before booking or need help choosing the right property, we're always happy to assist.


Yes. All payments are processed through Hospitable's secure payment platform, which uses industry-standard encryption to help protect your personal and payment information.

You can book with confidence knowing your payment is handled through a trusted, secure system designed to safeguard your transaction.


Yes, however, reservation changes and cancellations are subject to the cancellation policy for each home.  Please be sure to read the cancellation policy thoroughly at time of booking.


No, we do not require a security deposit to reserve your stay.


We simply ask that guests treat our homes with the same care and respect they would their own. In the unlikely event that significant damage occurs during your stay, charges may be assessed in accordance with the terms outlined in your rental agreement.  Normal wear and tear, of course, is expected and is not the responsibility of the guests.


Guests have the option to purchase Trip Insurance for added peace of mind.  Coverage and pricing are provided before purchase, allowing you to choose the protection that best fits your travel plans.


Standard Trip Protection: 7.5% of the total booking cost


Cancel For Any Reason (CFAR): 11.25% of the total booking cost


Check-In instructions will be sent the day prior to your arrival and will include your unique access code, property address, and code to lockbox.


No.  We believe in transparent pricing, so you'll see a detailed breakdown of all applicable charges--including the nightly rate, cleaning fee, taxes, and any optional fees--before you confirm your reservation.


Unlike may third-party booking platforms, booking directly with us means you'll avoid many of the additional service fees they often charge.  What you see at checkout is what you can expect to pay, unless you choose optional add-ons or incur charges outlined in our rental agreement.


Check-In is any time after 4:00 PM and Check-Out is no later than 10:00 AM


All of our properties feature secure, self-check-in with smart locks, allowing you to arrive at your convenience after check-in.


For added peace of mind, each property is also equipped with a backup lockbox containing a physical key.  While it's rarely needed, this ensure you'll always have a reliable way to access the home should there ever be a smart lock issue.


Detailed check-in instructions, including your unique access code, will be provided the day prior to your arrival through our secure guest portal.


We understand flexible travel schedules are important and will do our best to accommodate your request whenever possible. 


Early Check-In:  While we cannot guarantee early check-in, we're happy to let you know as soon as your home is cleaned, inspected, and ready for your arrival.  If the property is available before the standard check-in time, we'll notify you right away.


Late Check-Out: We offer a one-hour late check-out for an additional fee. A link for Add-On Packages will be included in your confirmation message upon booking.


Each home offers a unique experience and amenities may vary.  Be sure to view the home's listing which includes a full breakdown of amenities prior to booking your stay.


Free Wi-Fi is included with every home.


Each home is equipped with linens, towels, and basic essential toiletries such as shampoo, conditioner, and body soap.


To ensure allergy-friendly spaces for all guests to enjoy, pets are not permitted.


To ensure a clean, fresh environment for all guests, smoking and vaping are not permitted inside any of our homes.


Guests who choose to smoke or vape are welcome to do so outdoors, provided they dispose of all cigarette butts and other smoking material responsibly and are considerate of neighboring properties.  Additional cleaning or damage fees may apply if evidence of smoking or vaping is found inside the home.


Parties or events are NOT allowed on our properties


Each property is unique so be sure to check the maximum number of guests allowed before booking


Quiet hours are 10:00 PM to 7:00 AM EST


All of our properties include free on-site parking.  Unless you are booking an entire home, vehicles are limited to one.


Amenities vary by property to ensure each home offers a unique guest experience.  Most of our homes include two beach chairs.  For the most accurate and up-to-date list of what's included, please refer to the amenities section on the individual property listing before booking.


If something isn't working or is accidentally damaged during your stay, please let us know as soon as possible.  We understand that accidents happen, and prompt communication allows us to resolve issues quickly and minimize any disruption to your vacation.


Our team is available to coordinate repairs when needed, and we'll do our best to address maintenance concerns as quickly as possible.  If damage results from normal wear and tear, you won't be held responsible.  For accidental or negligent damage, additional charges may apply in accordance with our rental agreement.


Our priority is ensuring you have a comfortable, enjoyable stay, so we're always just a message or phone call away if you need assistance.


Your comfort is our priority! For the fastest service, we ask that all questions, requests, and maintenance concerns be submitted through the guest portal messaging app.  This allows our team to respond promptly and keeps all communication in one convenient place.


Your hosts are here to help before, during, and after your stay.  Whether you have a question about the property, need local recommendations, or experience an issue during your visit, simply send us a message through Hospitable, and we'll respond as quickly as possible.


Our direct numbers are also posted in each unit for urgent matters.


Booking directly with Cotessa Stays gives you the best available rates, personalized service, secure payments, and direct communication with our local team.  You'll enjoy the same professionally managed homes without the additional booking platform fees.


Copyright © 2026 Cotessa Stays - All Rights Reserved.

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